Shipping & Returns

Shipping

Training Mask Oceania provides free shipping for all orders of $100 or more* within Australia. Please refer to the shipping rates table below for destinations outside of Australia. Your item(s) will be despatched via Australia Post on the same day of your order if full payment is received before 1pm (AEST) on a business day. On confirmation of your order and once packed, you will receive tracking advice for your delivery. Estimated delivery within Australia is 3-5 business days however some locations on the west coast, and Australian territory island destinations, can take up to 7 business days.

Next business day Express Post shipping is available (within the Express Post network#) but must be selected as the Delivery Method during the checkout process.

international orders

In most cases the shipping rates we charge for international orders are less than what it costs us to ship the product to you. Training Mask Oceania is not responsible for any import duty, taxes or charges that may apply in your country.

Destination Shipping Method Estimated Delivery1 Estimated Rate2 (Mask Only)
New Zealand Pack and Track International (Australia Post) 3-10 business days $12.50 (AUD)
Indonesia, Singapore Registered Post (Australia Post) 5-14 business days $16.00 (AUD)
Philippines,
Papua New Guinea,
Fiji
Registered Post (Australia Post) 5-14 business days $17.50 (AUD)

*Free shipping is provided for consignments with a total weight of up to 2kg
#Please refer to the Australia Post Express Post delivery network
1. Estimated Delivery times are as indicated by the shipping provider and are subject to change
2. Estimated Rate is the minimum shipping rate for the indicated shipping method and destination

Returns & Exchange

If unwanted items are returned unopened and in original condition, we will refund the order amount for those items, or offer you an alternative product of the same or lesser value as an exchange if required. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned item(s). You will be responsible for all costs associated with the return shipping of the unwanted goods. Shipping costs associated with providing an exchange product will be charged at the standard Australia Post Parcel Post rates for delivery to your location.

Please note: we are not able to accept the return of opened and/or used goods, or provide a refund for items that are damaged or lost during return shipping.

We allow size exchanges within 14 days of your order being dispatched. Please complete the 'Returns' section of your original invoice and arrange delivery of the item(s) to the address noted below. We recommend that all returns are sent by recorded delivery - we will not be responsible for returned items that are lost during shipping.

All items should be sent recorded/tracked delivery to:

Training Mask Oceania
PO Box 607
Noosa Heads QLD 4567

If you have lost your original invoice please write a note including your full name, address and telephone number and any information that will help us process your return promptly.


what is training mask?


A walk-through for new users covering the components of your Training Mask, how they all work together, and how to acclimatise to the Mask (with example warm-up exercises).

why I use training mask

Belinda Granger
Forces me to make every breath count and 'teaches' breathing control. I love it.
— Belinda Granger

Belinda Granger is a beloved and respected figure in Australian Sport with her name going down in history as one of the world's most accomplished female endurance athletes of all time. Belinda has been a professional Triathlete for 16 years although she has been competing in the sport for over 20 years. She has completed 50 Ironman Distance Triathlons of which 15 saw her stand at the top of the podium.

View Belinda Granger's profile